Thanks to the Tavas culture of transparency, our customers receive reliable, detailed information and are always fully informed about all the services they receive.
In Israel, the passing of the Enhanced Enforcement of the Labor Law in 2011 marked a sea change in the professional relationship between service providers and customers, including the transition to data management via advanced ERP (Enterprise Resource Planning) systems. Gone were the days of verbal assurances and handwritten notes – hard facts were now a must, in the form of data and documentation.
For the Tavas team, neither the 2011 legislation nor the more recent regulations (2023) were dramatic events, because clear communication with the customer has always been a central pillar of our activities. This includes defining the required services at the start of our professional relationship, as well as providing ongoing documentation and receiving regular feedback from customers, so we can adapt and expand our services as needed.
As a company committed to customer satisfaction and experience, we continually pursue excellence and seek innovative new ways to improve our performance, efficiency, and transparency, while also making life easier for our employees and boosting their engagement with their work.