Voice Of Customer

Thanks to the Tavas culture of transparency, our customers receive reliable, detailed information and are always fully informed about all the services they receive.

 
In Israel, the passing of the Enhanced Enforcement of the Labor Law in 2011 marked a sea change in the professional relationship between service providers and customers, including the transition to data management via advanced ERP (Enterprise Resource Planning) systems. Gone were the days of verbal assurances and handwritten notes – hard facts were now a must, in the form of data and documentation.

 
For the Tavas team, neither the 2011 legislation nor the more recent regulations (2023) were dramatic events, because clear communication with the customer has always been a central pillar of our activities. This includes defining the required services at the start of our professional relationship, as well as providing ongoing documentation and receiving regular feedback from customers, so we can adapt and expand our services as needed.

Tavas customers benefit from an online interface that ensures full transparency and provides the optimal response to every need:
Cleaning Budget & Minimum Hourly Wage Data
For each employee
Online Customer Portfolio
Including unusual event reports
Innovative Payroll System
Tracks attendance and payroll matters
Advanced Customer Module
Tracks budget, work hours, and cleaner status
Priority ERP System
Operational reports and online inputs
Safety Reports System
Collects and analyzes reports
In addition, Tavas is dedicated to Voice of Customer processes and uses various reporting systems to enable convenient communication with customers and receive ongoing feedback:
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TavasApp by Appgrade
Cleaning service app for user-friendly customer interaction
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TPT Module
Assesses and tracks Time per Task for each cleaner
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CSAT by Topsolutions
Customer satisfaction survey software that collects real-time feedback
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Customer Account Managers
Appointed for customers with multiple regional or national locations
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Quarterly Business Review
Regular meeting with the customer, including reviewing a data dashboard

As a company committed to customer satisfaction and experience, we continually pursue excellence and seek innovative new ways to improve our performance, efficiency, and transparency, while also making life easier for our employees and boosting their engagement with their work.